REFUND AND CANCELLATION POLICY
(Last updated: February 6, 2026)

Thank you for choosing PRASENI.COM. We strive to ensure your satisfaction. Since we provide digital content, please carefully read our rules regarding claims and refunds.

1. Digital Content and Right of Withdrawal
By purchasing credits or making a direct payment for membership/content, you grant your explicit prior consent to the delivery of digital content before the withdrawal period expires. In accordance with § 1837 letter l) of the Civil Code, you acknowledge that once the digital content is made available to you (i.e., after manual payment processing, credits are credited or membership is activated), you lose the right to withdraw from the contract within the 14-day period without giving a reason.

2. Eligibility for Refund
Refund requests are assessed individually. You may be eligible for a refund (or compensation in credits) only in the following cases:

Transaction Technical Error: A duplicate payment occurred (you accidentally sent the payment twice), or the service was not activated within 48 hours of the payment being credited to our account.

Permanent Termination of Service: If the Operator decides to completely and permanently terminate the operation of the Platform. In such a case, a proportionate part of the unused subscription or credits will be refunded.

Unauthorized Transaction: If you prove misuse of your bank account by a third party (police confirmation required).

Exclusions from Liability (When refunds are not granted): The User acknowledges that they are not entitled to a refund or compensation in cases of temporary service unavailability caused by: a) Technical outages beyond the Operator's control (e.g., server crashes, hosting service failures, DDoS attacks, or other force majeure events). b) Scheduled maintenance and Platform updates, regarding which the User was informed in advance (e.g., via a notification on the website or email).

3. Billing Inquiries and Payment Identifier
Identifier: Please note that the transaction will appear on your bank account statement under the account holder name: AVANTURA.

Support: For any billing inquiries, contact us exclusively at admin@praseni.com. We no longer use external payment gateways, so please address all queries directly to us.

4. How to Request a Solution
Please do not ask your bank to recall the payment immediately. Contacting us first is the fastest way to resolve any issue.

Email: admin@praseni.com

Required Data: Payment date, amount, your account number (for tracking), and the Variable Symbol or message to recipient text.

Timeframe: Our goal is to process all requests within 48 hours.

5. Anti-Fraud Policy
Any attempts to fraudulently request a payment return via the bank (e.g., reporting a legitimate payment as "fraudulent" after consuming the content) are considered a gross violation of our Terms.

Sanctions: Your account will be immediately and permanently blocked (Banned).

Blacklist: Data of a user who committed fraud will be stored on an internal blacklist and, in case of suspicion of a criminal offense, handed over to law enforcement authorities.